Know The Client Quality is defined by the Client. We must thoroughly understand Clients' business
problems and expectations; then ensure that all the work we do is focused on giving
Clients reasons to do business with us rather than our competitors.
Empower People To Improve
Client Satisfaction is the direct result of work done by our employees. They must be
empowered to change products, processes and services in ways that improve Client
Satisfaction.
Understand Our Capability
Success depends on our capability to provide high Quality products and services,
faster than our competition, at a cost and price that allows us to make a profit. Our
performance measurement systems must show us what we need to do to increase
Client Satisfaction, while simultaneously improving Time, Quality and Cost.
Document Our Quality System
Implementation of specific services needed to support this mission will be the basis
of a documented Quality System written a STi Quality Manager.
|
|
