Guiding Principles of Our Quality Strategy

• Know the Client - Quality is defined by the Client. We must thoroughly understand Clients' business problems and expectations; then ensure that all the work we do is focused on giving Clients reasons to do business with us rather than our competitors.
• Empower People to Improve - Client Satisfaction is the direct result of work done by our employees. They must be empowered to change products, processes and services in ways that improve Client Satisfaction.
• Understand Our Capability - Success depends on our capability to provide high Quality products and services, faster than our competition, at a cost and price that allows us to make a profit. Our performance measurement systems must show us what we need to do to increase Client Satisfaction, while simultaneously improving Time, Quality and Cost.
• Document Our Quality System - Implementation of specific services needed to support this mission will be the basis of a documented Quality System written and maintained by the various operating units of the company under the guidance and control of the STi Quality Manager.